Gastown Soapworks Policies


Online Selection

Please note: We only offer a selection of our products on our website. This is due to in-store demand among other factors.


Due to the personal nature of our products, we are unable to accept returns or exchanges, no exceptions. If you received a defective product, please let us know within 48 hours. We will then make every effort to determine the nature of the defect. We may require you to return the product to us for inspection. In this case, the return shipping charges must be paid by the sender and if we do find the product was defective, we will refund return shipping charges, product purchase price plus the original product shipping charge for that product only. Please note: Return/defective products must be sent tracked with signature We cannot be responsible if the return package is lost in the post.

 Cancelling Your Order

Once you have placed your order, we cannot guarantee that we will be able to cancel it for you. If the order has been picked and packed for shipping, we do not offer refunds, no exceptions. If you contact us before the order has been pick and packed we may offer a refund minus processing fees but this it at our discretion.

Pick-up in Vancouver or Winnipeg

If you have chosen this non-shipping option, please read all about it under our SHIPPING tab.

Gift with purchase

All gift with purchases are one per customer. Weights and sizes will be listed clearly. Gifts are not labeled for individual sale but will contain ingredient info. Qualifying total will ALWAYS be the order total BEFORE shipping and taxes and AFTER any discounts have been removed. GWP dates will always be clearly listed. We usually put GWP info up on our site a couple days before the promotion starts. Please understand that even if you add a free gift to your cart and check out, it will not be included if it does not fall inside the actual promo dates or qualifiers. Promo dates will always begin at midnight Atlantic Time. GWP promo will end at midnight Atlantic Time OR when quantities run out, which even comes first!


Yes, we do make mistakes! Upon receiving your order, please inspect contents carefully for accuracy. If there is any discrepancy in your order, please contact us within 24 hours of receiving your package. We will always fix our mistakes as we take a digital photo of every packed box to ensure accuracy. If we have missed something, we will look it up, confirm and get your missing item/items sent out to you pronto or issue you a refund for your missing item/items! We reserve the right to decide whether you will receive a new product or a refund.

Product Use-By Dates

Our soaps keep very well for long periods of time but the scent may fade if left unwrapped. Any products that come in a bottle or jar are considered ‘fresh cosmetics’ and are formulated to be used within 3-6 months, when they are at their best.

Products in Photos

Please be aware that all products are handmade and differ bar to bar, soap to soap. The photo shown is a representation of the item you will receive but is not the actual product we will ship. Each item is different, unique and imperfect by nature. That is the beauty of buying Handmade! Plus, we tend to make things with slight differences every time…artistic expression.

If a photo contains more than one product, please understand that only ONE product will ship unless otherwise stated in the listing.

Shipping Programs

We ship through Canada Post and also have a Free Shipping program. Any purchase over $85 CAD before taxes will qualify for FREE SHIPPING. This is applied automatically through the checkout process on the website.


Prices are in Canadian Dollars and are exclusive of tax. Sales tax will be added to orders after shipping charges at the time of check-out. We reserve the right to cancel any order at any time and refund the full purchase, tax and shipping price.

Medical Advice

Information contained in this site and detailed in our product descriptions should not be used for diagnosing or treating health or medical conditions. Information found in this site, or any place on the internet should never replace the advice of your Doctor. Please see a Doctor or qualified Health Care Practitioner if you have a medical concerns.


All images and text contained within this site are protected by copyright laws and may not be reproduced without written permission.

Other Important Info

*Please be aware that our products are handmade. Soaps are all hand piped and imperfect by nature, which is part of the charm in choosing handmade products!

Who we are

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Happy Shopping !!